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Privacy Policy

Our privacy policy explains how we collect, use, share and protect your personal information. If we update this policy, we’ll post any changes on our website.

Collecting your personal information

We can get your personal information when you:

  • Buy a product or service from us (including buying products online and over the phone)
  • Register for a specific product or service (such as setting up your New Device)
  • Subscribe to newsletters, alerts or other services from us
  • Ask us for more information about a product or service, or contact us with a question or complaint
  • Take part in a competition, prize draw or survey
  • We may also collect information about you from other organisations, if this is appropriate.
  • These include fraud-prevention agencies, business directories and credit reference agencies.
  • We may also collect information about you from other companies.

Understanding what you want

We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, web-related products and services.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. You can get more information about cookies including information on how to turn them off. See our section on cookies below for further information.

The personal information we collect

The information we collect about you depends on the products you use and subscribe to. It includes (but isn’t limited to) the following: Your name, address, phone number and email address. Your contact with us – such as a note or recording of a call you make to one of our support centre, an email or letter you send to us or other records of any contact you have with us. Your website browsing information (which includes information about the websites you visit, and about how you use our website on your mobile or a PC. The date, time and length of your internet browsing, and your approximate location at the time of browsing.

Using your personal information

We may use and analyse your information to:

  • Carry out a credit check if you’re applying for a credit account and to assess your application.
  • Process the goods and services you’ve bought from us, and keep you updated with your order progress
  • Keep you informed generally about new products and services (unless you choose not to receive our marketing messages)
  • Respond to any questions or concerns you may have about using our products or services
  • Prevent and detect fraud or other crimes, recover debts or trace those who owe us money
  • We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it.

Sharing your personal information

We may share information about you with:

  • Credit reference, fraud prevention
  • Debt collection agencies or other debt recovery organisations
  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
  • We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

Keeping your personal information secure

We have security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

Your privacy rights

You can write to us at any time to get a copy of the personal information we hold about you. You can do this by filling in this application form and sending it to the address on the form. There’s a charge of £10 to cover the cost of providing this information.

  • If you believe we’re holding inaccurate information about you, please contact our customer services team (through the ‘Contact Us’ page on our website) so we can correct it.
  • If you no longer want to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’. (You can get in touch with customer services through the Contact Us page on our site.)
  • You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, text, phone or post).

Cookies – Privacy

This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might be visiting.

What are cookies?

All computers, tablets and mobile phones used tiny text files that are stored on your device, when you visit a website. The cookies will remember you and how you have used the site every time you visit. If you would like to read more about cookies

How we use cookies

We use cookies to keep track of what orders you have placed and what you have be viewing on our site. Cookies also mean you are able to track orders and check your account. Our cookies don't hold any personal information of yours, such as name or address – they simply let us find that information once you are loged in. We take all your personal details very seriously and were always monitoring and improving how we protect you.

How you use cookies

To buy or sign up to services you must have cookies enabled on your internet browser, the more popular ones are: Internet Explorer, Firefox, Safari, Google Chrome. You can still see the website if you choose not to enable cookies, However If cookies aren't enabled, your shopping experience will be limited to just browsing our site and you will not be able to place an order.

Third Party Cookies

When you visit our website we may link to another company's website – like our Facebook or Twitter account or a YouTube video from our website. These are called third party cookies. For example, when you 'Like' or 'Tweet' a product from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using cookies and how you can manage them.

Are cookies dangerous?

No. Cookies are small pieces of text, they are not computer programs. They can't be executed as code. Also, they cannot be used to disseminate viruses, and modern versions of both Microsoft Internet Explorer and Google Chrome allow users to set their own limitations. Can cookies threaten users' privacy Cookies are stored on the computer's hard drive. They cannot access the hard drive - so a cookie can't read other information saved on the hard drive, or get a user's e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site.