Call us (01268) 203 130 Monday - Friday: 9:00 am - 5:30 pm

Shipping & Returns

Delivery

There is a delivery charge for all orders - we use UK Mail & Royal Mail delivery networks to deliver all of our items. This provides us with the best possible tracking and safety of your order.

Customer Return Policy

If you have any issues with your purchase you can return your item(s) for a refund or exchange within 30 days of purchase. We will either replace by return post, or refund to your method of payment upon receipt.

 

Simply login and select Product Returns from the My Account tab to begin the process.

 

Don't forget to include your invoice, so we can correctly process the returned item and process the query swiftly.

 

After 30 days, returned faulty items will be processed according to the manufacturer's warranty and we will send those items to the manufacturer for repair or replacement on your behalf. The manufacturer's decision is final. We are not able to request new for old. Replacement is at their discretion.

 

Genuine Accessories

All Official / Genuine products purchased from Nutel Solutions have a 12 months warranty with the manufacturer or ourselves. All goods will be credited if they are returned within 30 days of purchase and proven to be faulty under the terms of the manufacturer's warranty. If we find on inspection that the faults are not covered by the standard warranty or out of 30 days we will be unable to credit the items. In this event the item(s) in question should be returned to an authorised service centre for repair or exchange.

Handsets

All handsets have a standard return period of 14 days (unless agreed with Nutel Solutions) from date of invoice. All handsets will be credited if they are within 14 days of purchase and proven to be faulty under the terms of the manufacturer's warranty. If we find on inspection that the faults are not covered by the standard warranty or out of 14 days we will be unable to credit the item. In this event the item(s) in question should be returned to an authorised service centre for repair or exchange.

 

    • For health reasons, all in-ear and headsets that have been opened may only be returned if defective.
    • Please Note: any handsets missing items (manual, charger, handsfree, incorrect box) or liquid ingress will not be credited.
    • When filling in a returns form please give us as much information as possible to assist with the process. If possible please try and give us the fault and reason for return.
    • We do not offer a sale or return policy unless otherwise agreed with Nutel Solutions Ltd. If you have any questions regarding our returns procedure please contact your account manager.